What will my delivery cost?
The figures above are platform defaults. Availability, seller shipping rules, item weight, order value and selected services can affect the final quote. Review the total at checkout before paying.
Door to Door. And Back, If Needed.
Choose from the delivery options available for your items. Track orders and manage eligible returns on the website or in the app.
Shipping rates.
| Policy | Current platform setting |
|---|---|
| Standard platform shipping fee | AED 25.00 |
| Courier weight limit | 30 kg |
| Return window for eligible items | 7 days from delivery |
Seller-specific availability, services and final fees are confirmed at checkout.
Where's my order? Always one of these.
Your order page shows payment, preparation and delivery updates as they become available. Pickup and seller-arranged delivery follow the options selected at checkout.
1
Pending → Confirmed
Your order lands with the seller, who confirms it's in stock and ready to pack.
2
Paid → Processing
Payment is secured. The seller packs and books the pickup.
3
Shipped
The courier collects the parcel. Live tracking starts.
4
Delivered → Completed
It's at your door. The order completes after your return window closes.
Returns, in three steps.
Open your delivered order to check return eligibility and the applicable deadline. Available collection methods, charges and refund details are shown in the return flow.
1
Request a return
Select the items and quantities from your order, choose a reason and attach any supporting photos.
2
Review collection details
Review the available return method and any quoted charges before confirming collection or dispatch.
3
Follow the outcome
Track inspection, any settlement proposal and refund status from your account. Contact support if you need help.
Shipping questions.
Where can I track my order?
Open Orders in your buyer account. Courier tracking appears when supplied by the delivery service; collection instructions appear for pickup orders.
Who pays for a return?
The return reason and available collection method affect the charges. Review the quote and refund destination presented for your order before confirming.
Can I change a delivery address?
Check your address before placing an order. If an existing order needs a change, contact support with its order number; availability depends on its fulfillment stage.