How do I create an account?
Tap Sign Up, enter your phone number or email, verify the OTP code, then complete your profile.
How Can We Help?
Answers to the most common questions about buying, bidding, and selling.
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Frequently asked questions
How long does shipping take?
Standard: 2–5 business days within the UAE. Express: 1–2 days. Same-Day available in Dubai.
Can I return an item?
Yes — within 7 days of delivery if the item is in its original condition. Auction wins are final.
How do auctions work?
Place bids in real time. Highest bidder above the reserve price wins when the auction closes. Anti-snipe extends the timer 30 seconds for last-minute bids.
How do I start selling?
Submit a seller verification with your trade licence. Once approved you can list products and run auctions.
What payment methods are accepted?
Visa, Mastercard, Amex, Apple Pay, Google Pay, and your in-app wallet.
How do I reset my password?
Tap "Forgot Password" on the login screen and follow the OTP verification steps.
What fees does Bsstah charge?
A flat 8 % platform commission on each sale. Stripe payment processing fees apply separately.
When do I get free shipping?
Free standard shipping on orders over AED 500.
Why do I need a security deposit?
Security deposits protect sellers against bid retraction. The deposit is fully refunded if you don't win.
How long do refunds take?
Refunds are processed within 5–7 business days back to your original payment method.