1. Your account.
You sign in with your UAE phone number and a one-time code. You're responsible for activity on your account; keep your device secure and your details current. Accounts are for individuals or registered businesses aged 18+.
Terms of Service.
Last updated: January 2026
2. Listings & content.
Sellers must describe items accurately — in Arabic, English, or both — with real photos and correct structured specs. Counterfeit goods, prohibited items under UAE law, and misleading listings are removed, and repeat offenses close the shop.
3. Buying & payments.
Prices are in AED. You can pay by card, Bsstah wallet balance, or cash on delivery. Card payments are processed by a licensed payment provider; Bsstah stores only a secure token, never your full card number.
4. Offers & coupons.
Offers on listings must be at least 50% of the asking price and remain valid for 48 hours unless accepted, countered, or withdrawn. Coupons apply percentage or fixed discounts and may carry minimum order values and expiry dates.
5. Auctions & bidding.
Placing a bid is a binding commitment to buy at that price. Bidding may require a refundable security deposit of 10% of the item value. Bids in the final moments extend the countdown by 60 seconds. Some auctions carry a reserve price or a Buy Now option.
6. Winning an auction.
Winners must complete payment within 48 hours. The final price includes a 5% buyer premium added to the winning bid. If the winner doesn't pay in time, the deposit may be forfeited and the item reoffered.
7. Seller fees & payouts.
Commission uses the rate shown in your seller account and applies to the product amount only, excluding delivery. Marketplace and auction rates can differ. Listing fees and any VAT are shown before you publish. Delivery is shown at checkout. Earnings and payout availability are shown in your seller account.
8. Shipping.
Sellers ship through the platform's delivery partner with pickup from their registered address. Buyers pay AED 25 flat shipping, free on orders over AED 100. Made-to-order items may carry a stated lead time of up to 60 days.
9. Returns & refunds.
Buyers may return items within 7 days of delivery. Returns move through requested → approved → completed, and refunds are issued to the original payment method or wallet after inspection.
10. Disputes.
Unresolved issues can be escalated to a dispute, which moves through open → under review → resolved → closed. Both sides may submit photos, documents, and statements as evidence. Bsstah's decision on platform disputes is final.
11. Fair use of the platform.
No shill bidding, fee avoidance, off-platform payment steering, harassment in chat or live rooms, or automated scraping. We may suspend accounts that put the marketplace or its users at risk.
12. Changes & contact.
We may update these terms as the platform evolves; material changes are announced in the app. Questions? [email protected] or 800 12345.