Verified sellers
Every seller uploads identity documents and passes review before their first sale. The badge means a real, accountable person.
Every Order. Covered.
From the moment you pay to the moment you're happy — verified sellers, protected payments, and a dispute process that actually resolves.
Four layers of protection.
Protected payments
Card payments run through a licensed payment provider. Bsstah never stores your full card number — only a secure token.
7-day returns
Changed your mind, or the item isn't right? You have a full week from delivery to open a return.
Real UAE support
A support team in your timezone, in your language — by chat, email, or phone.
What's covered.
| Situation | What happens |
|---|---|
| Item never arrived | Full refund once the delivery window passes without a scan. |
| Item not as described | Return it within 7 days — refund on inspection. |
| Item arrived damaged | Photo evidence → replacement or full refund. |
| Wrong item shipped | Free return label and refund or exchange. |
| Auction won but seller won't ship | Deposit and payment refunded, seller penalized. |
Refunds return to your original payment method or Bsstah wallet balance.
If it goes wrong, here's the path.
Most issues resolve directly with the seller in chat. When they don't, open a dispute — every case follows the same transparent flow:
1
Open
Report the problem from your order page within the 7-day window. Attach photos, documents, or a description.
2
Under review
Our team reviews the evidence from both sides — usually within a business day.
3
Resolved
Refund, replacement, or release — the decision and the reasoning, in writing.
4
Closed
Money moves and the case closes. Repeat-offender sellers lose their badge — and their shop.
Protection questions.
When do I get my refund?
Once a return is approved and inspected, the refund is issued to your original payment method or wallet — card refunds may take a few banking days to appear.
Are live auction wins covered too?
Yes — the same protection applies. If the seller never ships, your payment and security deposit come back in full.
What about cash on delivery orders?
COD orders carry the same 7-day return window and dispute process. Refunds are issued to your Bsstah wallet.
What can't be returned?
Items clearly marked final-sale, and perishables. Everything else — including auction wins — carries the 7-day window.
Shop like someone's got your back.
Because someone does. Every order, every auction, every time.
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